FAQs
General Enquiries
Account & Support
Gameplay & Experience
Top-Ups / Deposits
Withdrawals & Cashouts
- How can I withdraw money from my account?
- Why can’t I connect my bank account to withdraw my Scratch Coins?
- I just made a withdrawal. Why has it not hit my account yet?
- Why can’t I verify my bank account to withdraw my Scratch Coins?
- How long does it take until I receive my Prezzee Virtual VISA Card?
- How do I complete a withdrawal using Bank Transfer?
- I still haven’t received my withdrawal
- How do I use my Prezzee Virtual VISA Card?
- What options can I use to withdraw my Scratch Coins?
- Can I withdraw my BONUS Scratch Coins?
- How long does it take to receive my winnings?
- Why is my withdrawal taking so long?
Daily Mystery Scratchee
Offers & Promotions
Discounts & Coupons
About Us
Account Verification
Prize Verification
- Why do I need to complete a DocuSign form before receiving my prize?
- Who should I contact if I can’t find my DocuSign email?
- Can I decline to complete the affidavit or W-9?
- What happens after I complete the DocuSign form?
- Why does the IRS need my information?
- Will I receive a W-9 form now?
- What is a 1099-MISC form?
- Is my personal information safe?
- Do I have to pay taxes on my winnings?
- How long does the process take?