FAQs

General Enquiries

• Where is my complimentary Scratchee?
• What Are Scratch Coins

Account & Support

• How do I reset my password?
• Why has my account been suspended?

Gameplay & Experience

• How do Scratchees work?
• Can I play Scratchees on my phone?
• What happens if my game crashes?
• How do the Scratchee 'Odds' work?
• It’s asking me for an 'Invite Code'?

Top-Ups / Deposits

• How do I connect my bank account?
• Are your payment methods secure?
• How do I top-up my account? 

Withdrawals & Cashouts

• How can I withdraw money from my account?
• What options can I use to withdraw my Scratch Coins?
• Can I withdraw my BONUS Scratch Coins?
• How long does it take to receive my winnings?
• Why is my withdrawal taking so long?

Daily Spin-To-Win Wheel

• What happens if I miss a day?
• What can I win?
•  Are Daily Spin winnings withdrawable?
• How do I get my Daily Spin?
• Do I need to pay to access the Daily Spin-To-Win?

Offers & Promotions

• How does the risk-free scratchee work?
• My first Scratchee lost and I didn’t receive my cash back?

Discounts & Coupons

• How does the Discount Hub work?

About Us

• Who is Scratchee.com?
• How Scratchee.com works?