--- title: My first scratchee lost and I didn’t receive another one back? description: Didn’t get your Scratchee risk-free cashback? Learn when the offer applies, common reasons it may not appear, and how to fix issues quickly. --- [Skip to content](https://help.scratchee.com/my-first-scratchee-lost-and-i-didnt-receive-any-cashback#main-content) ![Logo - Scratchee primary](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary.png?width=250&height=41&name=Logo%20-%20Scratchee%20primary.png) Open main navigation Close main navigation - [Login](https://members.scratchee.com/login) [Login](https://members.scratchee.com/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Scratchee.com Help](https://help.scratchee.com/?hsLang=en) 2. [FAQs](https://help.scratchee.com/faqs?hsLang=en) 3. [Offers & Promotions](https://help.scratchee.com/faqs?hsLang=en#offers-promotions) # My first scratchee lost and I didn’t receive another one back? ## If your first Scratchee loses, you'll instantly receive another Scratchee of the same game to play again — for free. For example: if your first Scratchee is Rush Hour and it loses, you'll instantly get another Rush Hour Scratchee to play. If that one wins, your winnings load straight into your account and no additional Scratchee is issued — you keep the win instead. If you didn't receive a replacement Scratchee, it's usually for one of two reasons: **1. It wasn't your first-ever Scratchee** This only applies to your first-ever Scratchee on Scratchee.com. Any Scratchees played after that aren't covered. - To check, log in to your account and go to "My Scratchees" - If you see more than one Scratchee listed, your first Scratchee has already been played and this no longer applies **2. A technical error occurred** In rare cases, a tech error can prevent the replacement Scratchee from being issued. If this happens, contact us at [hello@scratchee.com](mailto:hello@scratchee.com) and our team will review your account and correct it if needed. *Tip: Refresh your page after your first Scratchee. If you lost, your replacement Scratchee should appear instantly in "My Scratchees."* - [FAQs](https://help.scratchee.com/faqs?hsLang=en#main-content) - [General Enquiries](https://help.scratchee.com/faqs?hsLang=en#general-enquiries) - [Account & Support](https://help.scratchee.com/faqs?hsLang=en#account-support) - [Gameplay & Experience](https://help.scratchee.com/faqs?hsLang=en#gameplay-experience) - [Cash Purchases / Deposits](https://help.scratchee.com/faqs?hsLang=en#cash-purchases-deposits) - [Withdrawals & Cashouts](https://help.scratchee.com/faqs?hsLang=en#withdrawals-cashouts) - [Discounts & Coupons](https://help.scratchee.com/faqs?hsLang=en#discounts-coupons) - [Daily 2nd-Chance Promotion](https://help.scratchee.com/faqs?hsLang=en#daily-2nd-chance-promotion) - [Account Verification](https://help.scratchee.com/faqs?hsLang=en#account-verification) - [Prize Verification](https://help.scratchee.com/faqs?hsLang=en#prize-verification) - [Offers & Promotions](https://help.scratchee.com/faqs?hsLang=en#offers-promotions) - [About Us](https://help.scratchee.com/faqs?hsLang=en#about-us) - [Refer-A-Friend](https://help.scratchee.com/faqs?hsLang=en#refer-a-friend) - [My Account](https://help.scratchee.com/my-account?hsLang=en) - [Rules, Terms and Conditions](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#main-content) - [Official Rules](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#official-rules) - [Privacy Policy](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#privacy-policy) - [Refer a Friend](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#refer-a-friend) - [Support](https://help.scratchee.com/support?hsLang=en) [![Logo - Scratchee primary-1](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary-1.png?width=200&height=33&name=Logo%20-%20Scratchee%20primary-1.png "Logo - Scratchee primary-1")](http://scratchee.com) 2945 Townsgate Rd Suite 200, Westlake Village, CA, 91362 [mailto:help@scratchee.com](mailto:help@scratchee.com) Copyright © 2025, DGR Media LLC