---
title: Why can’t I verify my bank account to withdraw my balance?
description: Bank account verification on Scratchee may fail if your bank isn’t supported or details don’t match. See why this happens and explore withdrawal alternatives.
---

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# Why can’t I verify my bank account to withdraw my balance?

Bank account verification may not always go through successfully. This can happen for a couple of reasons:

1. **Your bank is not supported**  
   Not all US banks are supported by our payments provider. If your bank is not listed or cannot be verified, it means it is not currently available for direct withdrawals.
2. **Mismatched or incomplete details**  
   Verification will fail if the name, account number, or routing number do not exactly match your bank account records. Double check your details before trying again.

**Alternative option**  
If your bank cannot be verified, you can always withdraw using a Prezzee Virtual VISA Card. This option starts at $10 and is emailed directly to you once your withdrawal is processed.

If you believe your bank should be supported or if you have checked your details and the issue continues, please contact our support team at hello@scratchee.com and we will review it for you.

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