Why can’t I connect my bank account to withdraw my Scratch Coins?

There are two places on Scratchee where you may want to use your bank account: Top-Ups and Withdrawals.

For Top-Ups:
Not all banks are supported for direct Top-Ups. If your bank does not appear as an option, it means our payments provider does not currently support it.
You can still Top-Up instantly using Credit Card, Debit Card, or Apple Pay.

For Withdrawals:
Some banks cannot be linked for direct withdrawals. If your bank does not show, this means it is not currently supported by our provider.
As an alternative, you can always withdraw using a Prezzee Virtual VISA Gift Card, which starts at just $10 and arrives via email.

If you continue having trouble or believe your bank should be supported, please reach out to our support team at hello@scratchee.com, and we will review it for you.