--- title: Why is it telling me that my location isn’t allowed on Scratchee? description: See why Scratchee may show 'location not allowed,' which US states are restricted, and how to fix common device or browser location issues. --- [Skip to content](https://help.scratchee.com/why-is-it-telling-me-that-my-location-isnt-allowed-on-scratchee#main-content) ![Logo - Scratchee primary](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary.png?width=250&height=41&name=Logo%20-%20Scratchee%20primary.png) Open main navigation Close main navigation - [Login](https://members.scratchee.com/login) [Login](https://members.scratchee.com/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Scratchee.com Help](https://help.scratchee.com/?hsLang=en) 2. [FAQs](https://help.scratchee.com/faqs?hsLang=en) 3. [Account & Support](https://help.scratchee.com/faqs?hsLang=en#account-support) # Why is it telling me that my location isn’t allowed on Scratchee? Scratchee is available in most US states, but there are some where we are unable to operate due to state sweepstakes laws. If you are in one of the restricted states, you will not be able to access the website or play our promotions. **Restricted states:** *Florida, Louisiana, Michigan, Montana, Nevada, New Jersey, New York, and Washington.* If you are not located in one of these states but are still seeing the “location not allowed” message, it may be caused by your device or browser not sharing your correct location. To fix this, try the following: 1. Make sure location services are turned on for your device and browser. 2. Log out, clear your cache, and log back in. 3. If you are using a VPN, turn it off, as it may make it look like you are in a restricted state. If the issue continues after trying these steps, please take a screenshot of the error and send it to **hello@scratchee.com** so our team can review it for you. - [FAQs](https://help.scratchee.com/faqs?hsLang=en#main-content) - [General Enquiries](https://help.scratchee.com/faqs?hsLang=en#general-enquiries) - [Account & Support](https://help.scratchee.com/faqs?hsLang=en#account-support) - [Gameplay & Experience](https://help.scratchee.com/faqs?hsLang=en#gameplay-experience) - [Cash Purchases / Deposits](https://help.scratchee.com/faqs?hsLang=en#cash-purchases-deposits) - [Withdrawals & Cashouts](https://help.scratchee.com/faqs?hsLang=en#withdrawals-cashouts) - [Discounts & Coupons](https://help.scratchee.com/faqs?hsLang=en#discounts-coupons) - [Daily 2nd-Chance Promotion](https://help.scratchee.com/faqs?hsLang=en#daily-2nd-chance-promotion) - [Account Verification](https://help.scratchee.com/faqs?hsLang=en#account-verification) - [Prize Verification](https://help.scratchee.com/faqs?hsLang=en#prize-verification) - [Offers & Promotions](https://help.scratchee.com/faqs?hsLang=en#offers-promotions) - [About Us](https://help.scratchee.com/faqs?hsLang=en#about-us) - [Refer-A-Friend](https://help.scratchee.com/faqs?hsLang=en#refer-a-friend) - [My Account](https://help.scratchee.com/my-account?hsLang=en) - [Rules, Terms and Conditions](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#main-content) - [Official Rules](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#official-rules) - [Privacy Policy](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#privacy-policy) - [Refer a Friend](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#refer-a-friend) - [Support](https://help.scratchee.com/support?hsLang=en) [![Logo - Scratchee primary-1](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary-1.png?width=200&height=33&name=Logo%20-%20Scratchee%20primary-1.png "Logo - Scratchee primary-1")](http://scratchee.com) 2945 Townsgate Rd Suite 200, Westlake Village, CA, 91362 [mailto:help@scratchee.com](mailto:help@scratchee.com) Copyright © 2025, DGR Media LLC