--- title: I didn't get credited my 2nd Chance, what happened? description: What to check if your 2nd Chance wasn't credited, including how to claim it, your daily limit, and how to check My Scratchees. --- [Skip to content](https://help.scratchee.com/2nd-chance-crediting.-what-happens-if-there-is-no-token#main-content) ![Logo - Scratchee primary](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary.png?width=250&height=41&name=Logo%20-%20Scratchee%20primary.png) Open main navigation Close main navigation - [Login](https://members.scratchee.com/login) [Login](https://members.scratchee.com/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Scratchee.com Help](https://help.scratchee.com/?hsLang=en) 2. [FAQs](https://help.scratchee.com/faqs?hsLang=en) 3. [Daily 2nd-Chance Promotion](https://help.scratchee.com/faqs?hsLang=en#daily-2nd-chance-promotion) # I didn't get credited my 2nd Chance, what happened? ## If you scratched a Scratchee, didn't win, and didn't get a 2nd Chance attempt, here's what to check: - **Did you claim your 2nd Chance on that Scratchee?** - 2nd Chance needs to be claimed before it applies. See [HERE](https://help.scratchee.com/how-do-i-claim-the-daily-2nd-chance-scratchee?hsLang=en) for the steps. - **Have you already used your 2nd Chance for the day?** - You get one 2nd Chance per day. If you've already played one today, on any Scratchee, you won't see another until it resets. - **Check My Scratchees -** Go to '**My Scratchees'** and find the game in question, you'll be able to see whether a 2nd Chance was claimed and played on that card. - **When does it reset?** Your 2nd Chance allowance refreshes once every day (at 3am ET), so if you've used yours, you'll have a new one available the next day. If you've checked all of the above and still believe you were owed a 2nd Chance that didn't credit, email us at [hello@scratchee.com](mailto:hello@scratchee.com) with the Scratchee name and the date, and we'll take a look at your account. - [FAQs](https://help.scratchee.com/faqs?hsLang=en#main-content) - [General Enquiries](https://help.scratchee.com/faqs?hsLang=en#general-enquiries) - [Account & Support](https://help.scratchee.com/faqs?hsLang=en#account-support) - [Gameplay & Experience](https://help.scratchee.com/faqs?hsLang=en#gameplay-experience) - [Cash Purchases / Deposits](https://help.scratchee.com/faqs?hsLang=en#cash-purchases-deposits) - [Withdrawals & Cashouts](https://help.scratchee.com/faqs?hsLang=en#withdrawals-cashouts) - [Discounts & Coupons](https://help.scratchee.com/faqs?hsLang=en#discounts-coupons) - [Daily 2nd-Chance Promotion](https://help.scratchee.com/faqs?hsLang=en#daily-2nd-chance-promotion) - [Account Verification](https://help.scratchee.com/faqs?hsLang=en#account-verification) - [Prize Verification](https://help.scratchee.com/faqs?hsLang=en#prize-verification) - [Offers & Promotions](https://help.scratchee.com/faqs?hsLang=en#offers-promotions) - [About Us](https://help.scratchee.com/faqs?hsLang=en#about-us) - [My Account](https://help.scratchee.com/my-account?hsLang=en) - [Rules, Terms and Conditions](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#main-content) - [Official Rules](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#official-rules) - [Privacy Policy](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#privacy-policy) - [Support](https://help.scratchee.com/support?hsLang=en) [![Logo - Scratchee primary-1](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary-1.png?width=200&height=33&name=Logo%20-%20Scratchee%20primary-1.png "Logo - Scratchee primary-1")](http://scratchee.com) 2945 Townsgate Rd Suite 200, Westlake Village, CA, 91362 [mailto:help@scratchee.com](mailto:help@scratchee.com) Copyright © 2025, DGR Media LLC