--- title: My promo code does not work description: Having trouble with your Scratchee promo code? This guide explains the most common reasons why your code may not be working—including expiration dates, eligibility requirements, and incorrect sources—and tells you what to do next to resolve the issue. --- [Skip to content](https://help.scratchee.com/my-promo-code-does-not-work#main-content) ![Logo - Scratchee primary](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary.png?width=250&height=41&name=Logo%20-%20Scratchee%20primary.png) Open main navigation Close main navigation - [Login](https://members.scratchee.com/login) [Login](https://members.scratchee.com/login) How can we help you? - There are no suggestions because the search field is empty. 1. [Scratchee.com Help](https://help.scratchee.com/?hsLang=en) 2. [FAQs](https://help.scratchee.com/faqs?hsLang=en) 3. [Offers & Promotions](https://help.scratchee.com/faqs?hsLang=en#offers-promotions) # My promo code does not work If your promo code is not working, it is usually for one of the following reasons: **1. The promo code has expired** Promo codes are only valid for a limited time. If the promotion period has ended, the code will no longer be accepted. **2. The promo code was not issued by one of our partners** Scratchee promo codes are only distributed through our official partners. Codes shared outside of those channels will not be valid. **3. You are not eligible for the offer** Some promo codes are limited to new customers signing up for the first time, or to customers making their very first Top-Up. If you have already signed up or topped up, the code will not apply. **What to do next** - Double check you entered the code correctly. - Confirm that the promotion is still active. - If you believe the code should work, please contact our team at [hello@scratchee.com](mailto:hello@scratchee.com) with the code and the partner who provided it, and we will review it for you. - [FAQs](https://help.scratchee.com/faqs?hsLang=en#main-content) - [General Enquiries](https://help.scratchee.com/faqs?hsLang=en#general-enquiries) - [Account & Support](https://help.scratchee.com/faqs?hsLang=en#account-support) - [Gameplay & Experience](https://help.scratchee.com/faqs?hsLang=en#gameplay-experience) - [Cash Purchases / Deposits](https://help.scratchee.com/faqs?hsLang=en#cash-purchases-deposits) - [Withdrawals & Cashouts](https://help.scratchee.com/faqs?hsLang=en#withdrawals-cashouts) - [Discounts & Coupons](https://help.scratchee.com/faqs?hsLang=en#discounts-coupons) - [Daily 2nd-Chance Promotion](https://help.scratchee.com/faqs?hsLang=en#daily-2nd-chance-promotion) - [Account Verification](https://help.scratchee.com/faqs?hsLang=en#account-verification) - [Prize Verification](https://help.scratchee.com/faqs?hsLang=en#prize-verification) - [Offers & Promotions](https://help.scratchee.com/faqs?hsLang=en#offers-promotions) - [About Us](https://help.scratchee.com/faqs?hsLang=en#about-us) - [Refer-A-Friend](https://help.scratchee.com/faqs?hsLang=en#refer-a-friend) - [My Account](https://help.scratchee.com/my-account?hsLang=en) - [Rules, Terms and Conditions](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#main-content) - [Official Rules](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#official-rules) - [Privacy Policy](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#privacy-policy) - [Refer a Friend](https://help.scratchee.com/rules-terms-and-conditions?hsLang=en#refer-a-friend) - [Support](https://help.scratchee.com/support?hsLang=en) [![Logo - Scratchee primary-1](https://help.scratchee.com/hs-fs/hubfs/Logo%20-%20Scratchee%20primary-1.png?width=200&height=33&name=Logo%20-%20Scratchee%20primary-1.png "Logo - Scratchee primary-1")](http://scratchee.com) 2945 Townsgate Rd Suite 200, Westlake Village, CA, 91362 [mailto:help@scratchee.com](mailto:help@scratchee.com) Copyright © 2025, DGR Media LLC