Why is my withdrawal taking so long?

Withdrawals take a few minutes to process. Once processed, they show in your withdrawal history in your account.

Depending on which withdrawal option you have selected (Bank Transfer or Virtual VISA Card) we typically ask to wait 24-48 hours.

Bank Transfer: Withdrawals, once approved, can hit your bank account within 24-36 hours. This is typical when completing a bank to bank transfer and is depending on which bank you are with.

Prezzee Virtual VISA Card: Withdrawals, once approved, should be in your email inbox within 24-48 hours. Our team need to approve and process each withdrawal and then send them to you via your Scratchee email. So look out in your inbox (in your main inbox, junk and spam just in case)