Responsible Gaming Policy

Scratchee.com is the best discount rewards tool in North America. With Scratchee Rewards Club access, members unlock incredible savings across thousands of top retailers. As part of the member experience, Scratchee at times also offers complimentary promotional sweepstakes—designed to enhance engagement and deliver even more value.

While Scratchee is built for fun and savings, we recognize the importance of supporting responsible play. This policy outlines the tools and safeguards we provide to ensure a safe and positive experience for all users.

1. Eligibility & Platform Use

• Scratchee.com is available to U.S. residents aged 18 years or older, or 21+ where required by state law.
• Access to sweepstakes promotions is at times complimentary with some access pack purchases.
• Any sweepstake prize redemptions are restricted to verified users.
• Users must complete identity verification (KYC) before claiming any prizes.

2. Responsible Play Tools

We offer multiple tools to help users stay in control:

• Daily Purchase Limits: Set limits on purchases to manage spending.
• Play Breaks: Request temporary pauses from all sweepstakes activity.
• Time Awareness: We encourage users to monitor time spent on games and take breaks when needed.

3. Self-Exclusion

If you need a break from promotional play, we support voluntary self-exclusion.

🔹 What is Self-Exclusion?

Self-exclusion allows you to block access to your account for a specific period—or permanently. During that time:

• You won’t be able to log in, access sweepstakes, or receive promotional communications.
• Previously earned entries remain valid, but no new participation will be allowed.

📝 How to Request Self-Exclusion

Email hello@scratchee.com with the subject line:

"Self-Exclusion Request"

Please include:

1. Your full name
2. The email address linked to your account
3. Your preferred exclusion period (e.g., 24 hours, 7 days, 30 days, or permanent)

We will confirm the exclusion has been activated. Note: exclusions cannot be reversed or shortened once in place. Permanent exclusions may only be reviewed for reactivation after 6 months, by request and subject to internal review.

4. Prize Redemption & Security

• All prize redemptions require full identity verification.
• Scratchee uses SSL encryption and fraud-prevention systems to protect user data and secure the platform.

5. Our Commitment to Safe Play

Scratchee is built to provide fun, savings, and rewards—not financial risk. If our systems detect patterns of excessive use, we may:

• Impose temporary limits or restrictions
• Pause access to sweepstakes features
• Reach out with support options

6. Support & Resources

For help managing your experience or requesting self-exclusion, email us at hello@scratchee.com.

If you or someone you know needs additional support:

• National Council on Problem Gambling
• U.S. Helpline: 1-800-GAMBLER