My first Scratchee lost and I didn’t receive my cash back?

If your very first Scratchee on Scratchee.com loses, the risk-free cash back is applied instantly. The value of your Access Pack is credited straight back into your account so you can play again.

If you didn’t receive the cash back, it could be due to:

1. It wasn’t your first-ever Scratchee – The risk-free offer only applies to your very first Scratchee on Scratchee.com. Any later Scratchees aren’t covered by this promotion.
   
   To check if it was your first ever Scratchee, log in to your account and click on "My Scratchees". In here you can see a history of all the Scratchees you have played. If it ONLY shows the Scratchee you have just lost, then please contact our support team.

2. A tech error occurred – In rare cases, something may have gone wrong on our end. If that happens, please contact us at hello@scratchee.com and our team will review it right away.